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prise en charge d'un téléphone mobile dans le cadre de la logistique retour/Handling of a mobile phone as part of reverse logistics.

Reverse Logistics

We implement logistics processes adapted to the needs of individual and professional customers.

We handle all your returns, whether products or accessories, with differentiated management according to their destination: repair, reuse or refurbishment.

Our technical teams optimize the routing processes of your products and accessories according to your specific needs. We manage all types of flows in our hubs: customer service returns, warranty or out-of-warranty handling, withdrawal, buyback/trade-in, loan kits and unsold returns.

Our expertise allows us to MASTER AND MANAGE YOUR FLOWS IN A FAST AND EFFICIENT LOOP, WITH OPTIMIZED EXECUTION TIMES for each type of treatment. Benefit from complete traceability from reception to the final orientation of your products.

Test de qualité sur un smartphone dans le cadre de la reverse logistique/Quality test on a smartphone as part of reverse logistics.
Test de qualité sur un smartphone dans le cadre de la reverse logistique/Quality test on a smartphone as part of reverse logistics.

Réception, Diagnostic & tests

Upon the arrival of trucks at our logistics platforms, products are unloaded and stored on dedicated shelving. When receiving these products, we check delivery notes, packaging condition and verify quantities, models and product characteristics. We record all product data in our information system to ensure traceability at every step of the process.

Expert in testing solutions, our teams apply fully configurable diagnostic processes according to your specific needs. We quickly identify real faults to meet your requirements.

We direct tested products in a rapid treatment loop via a configurable decision matrix. This approach allows us to optimize your costs through precise flow orientation and create synergies between your different repair and refurbishment processes whether performed in our warehouses or by a third party.

    Repair

    Our flexible and multi-product repair lines are designed to optimize each operation according to your specific needs. Restore your products' performance through our manufacturer-approved repair expertise. From simple repairs to replacing a key component on an electronic board, we handle warranty and out-of-warranty coverage according to your requirements. We also deploy data erasure and restoration solutions and software updates.

    Our expertise: TO MAXIMIZE REPAIRABILITY RATES AND LIMIT BOUNCE RATES WHILE REDUCING PROCESSING TIMES AND INVENTORY LEVELS.

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    Opératrice effectuant un contrôle qualité de produits/Female operator performing product quality control

    Refurbishment

    Give a second life to functional and non-functional products, collected or bought back, through our refurbishment expertise based on our manufacturer-approved repair processes.

    For each refurbished product, we carry out quality controls and specific grading according to your criteria. For relevant products (smartphones, tablets, PCs, smartwatches, gaming consoles, earphones, etc.), we perform irreversible data deletion and update with supported software. Whether intended for end customers or the B2B/B2B2C secondary market, we respect your packaging requirements.

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    Electronic waste

    Les produits irréparables ou les pièces défectueuses qui ont été remplacés, sont collectées par notre partenaire RSB pour être triés, démantelés, dépollués, broyés et les résidus générés sont séparés. Son savoir-faire : OBTENIR DES RESIDUS DE BROYAGES HOMOGENES ET MAXIMISER LEURS PURETES.  

    Au-delà des bienfaits pour l’environnement et des obligations juridiques, le recyclage des D3E constitue à la fois un mode de traitement de déchets et un mode de production de ressources.

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