Customer services and Call centres

Mail, documents, forms…

Whether you are a call centre or the customer services department of a company, the dematerialisation of your mail will allow you to quickly manage customer requests and improve satisfaction levels: managing mail can often lead to better managed customer relations.

The types of documents are concerned are as follows:

•  Information sent by customers: typed or handwritter

• Contracts and identification documents: ID card, proof of address, bank account details…

• Complaints

• Payments (cheques, postal orders)

• Forms and termination agreements

• Satisfaction surveys

• Coupons and other vouchers

Advantages:

• Reduction in costs

• Processing times are halved

• Simultaneous remote consultation

• Improved response time thanks to customer information quick search tool

• Data availability

• Improved work flow

• Automatic data extraction (from mail)